Feedback Policy for Sutha Aesthetics
At Sutha Aesthetics, your feedback is invaluable to us. It helps us continuously improve our services and ensure the highest levels of client satisfaction. We encourage open and honest communication and welcome all suggestions, compliments, and constructive criticism.
How to Provide Feedback
You can submit your feedback through any of the following channels:
- In Person: Speak directly to your practitioner or any staff member.
- Online: Fill out our “Contact Us” form available on our website www.sutha-aesthetics.com
- Email: Send your comments to info@ sutha-aesthetics.com
What Happens to Your Feedback?
Your feedback will be:
- Reviewed: Our team carefully reviews each feedback submission to identify areas of strength and opportunities for improvement.
- Acknowledged: If you provide contact details, we may follow up with you to acknowledge your feedback and discuss it further if necessary.
- Implemented: Constructive feedback is actively used to enhance our services, facilities, and overall client experience.
Confidentiality
All feedback will be handled with discretion and confidentiality, respecting your privacy at all times.
Continuous Improvement
Regular reviews of feedback help us implement meaningful changes and uphold our commitment to excellence. Updates and improvements made as a result of client feedback will be communicated through our website and in-clinic updates.
Thank you for helping us to improve and grow.
Complaints Policy for Sutha Aesthetics
At Sutha Aesthetics, we aim to provide the highest standards of care and customer satisfaction. However, we understand that occasionally things may not go as expected. Your feedback helps us continually improve our services.
How to Make a Complaint
If you are dissatisfied with any aspect of our service, we encourage you to raise your concern promptly. Complaints can be made in the following ways:
- In person: Speak directly with your practitioner or a staff member.
- Telephone: Call us directly on 01462 542910.
- Email: Send your concerns to info@sutha-aesthetics.com
- In Writing: Post your complaint to 37 Churchyard Walk, Hitchin, SG5 1DW
What Happens Next?
Upon receipt of your complaint:
- Acknowledgement: We will acknowledge receipt of your complaint within two working days.
- Investigation: Your complaint will be thoroughly investigated by our clinic manager or a senior member of our team.
- Resolution: We aim to provide a written response detailing the outcome of the investigation and any proposed solutions within ten working days. If additional time is required, you will be informed promptly.
Escalating Your Complaint
If you feel your complaint has not been adequately resolved, you can escalate your concern to our clinic director:
- Contact Details:
- Name: Sutha Bausbacher
- Email: info@sutha-aesthetics.com
- Telephone: 07777 133310
External Resolution
If you remain dissatisfied with our resolution, we will refer your complaint to an external regulatory authority or professional body relevant to aesthetic practices.
Confidentiality
All complaints will be handled confidentially and sensitively, ensuring privacy and respect for all parties involved.
Policy Review
This policy will be reviewed regularly to ensure it remains effective and relevant. Any updates will be communicated via our website and within our practice.
Sutha Aesthetics
37 Churchyard Walk, Hitchin, SG5 1DW
info@sutha-aesthetics.com
sutha-aesthetics.com
Date: 09/09/2024
